AI Concierge for Online Stores

The Challenge

Online stores face growing support volume without more staff, so questions before purchase go unanswered.

What We Built

• Learns from the brand's website, files and Q&A pairs, and answers only from that content.
• Searches products, builds carts, looks up orders and books meetings mid-conversation.
• Hands off to a real-time shared inbox and a helpdesk with routing rules.
• Voice conversations, usage-based billing and a Zapier app with lead and ticket triggers.

The Outcome

Stores get an agent that answers from their own content, takes real store actions and escalates with full context.